eNaira app: Email verification code, BVN email, other problems persist

eNaira app: Email verification code, BVN email, other problems persist

QUICK LOAN ARENA checks reveal that 48 hours after the eNaira speed wallet app was restored to Google Play Store, Nigerians are still finsing it very difficult and tasking to complete their registration process and start using the app.

Recall that Google had removed the eNaira app from its Play Store for alleged policy violation as regards
minimum functionality following a series of negative reviews and overwhelming poor rating from users. Problems ranging from inability to complete registration process, inability to link BVN with the app and a host of other problems had persisted.

The internet giant however restored the eNaira app 24 hours later on its Play Store.

CBN had claimed that the app was temporarily removed to carry out an upgrade to make it much more effective and user friendly than the original app.

ENAIRA
The Nigeria’s eNaira’s App

The Director, Corporate Communications Department of the CBN, Osita Nwanisobi, said there was never cause for alarm as the Bank was determined to ensure that users of the app derived great satisfaction at all times.

While urging Nigerians to embrace the new technology, he reiterated the bank’s caution to them to be wary of the activities of fraudulent persons keen on capitalizing on the launch of the digitized currency to dupe them.

However 48 hours after the eNaira app was restored, the negative reviews, according to QUICK LOAN ARENA investigation, still persist.

Users are still finding it difficult to complete their registration process with the app, with most people complaining that the verification code which was supposedly sent to their email could not be found. Some others claim the Apex bank should have provided a column to fill current email instead of relying on the email linked with the BVN at the bank which many claim they do no longer remember or have access to.

A user by the name Okorodudu Godfrey wants the CBN to enable the eNaira app to be used for cryptocurrency trading, else, according to him , its functionality would just be dulicating that of the commercial banks’ app.

Find below unedited comments from a few of the users who utilized the app after it was restored on Google Play Store.

enaira

Edache Benjamin
October 29, 2021

Good, perfectly working now, but I thought we can be able to make foreign currency exchange but nothing like that, and also no diaspora payment, CBN has done well but please look into this.

OKORODUDU GODFREY
October 28, 2021

Registration was straight forward in the first day of lunch other than I still don’t know why this app is created cause it leaves no sense when we can’t trade cryptocurrency in it, it’s just some all round banking app that moves liquid funds without charges other than this, my banking app is worth it, you don’t create a high budget app like this without a customer service. The CBN should not tell us(citizens) that’s they’ve archive anything cause this is just what I’d say is ******

Igbabul Matthew Terese
October 28, 2021

Beautiful App and nice initiative from CBN. No issues with registration however I haven’t received the verification mail in my Yahoo mail after several attempts. I wrote to the service desk but still no reply apart from the auto reply. So many people are complaining about the verification mail, if you fix this then, we are good to go.

Paul Elesho
October 28, 2021

When I first installed it, the performance was poor and not be able to sign-up. I uninstall it after 24 hours I reinstalled it. I can now sign-up successfully. Only thing is that no option for choosing another of my bank. After registered with the first bank. I guess those options will be included in the next update.

Kunle Amuda
October 28, 2021

I can’t even sign up. It says 6 digit code has been sent to the email address presented but no 6 digit code received. I even clicked on the resend button countless number of times, and it’s still the same. More work needs to be done. Please let’s fix this. May Nigeria succeed! 🇳🇬

UGOCHUKWU NNANNA
October 28, 2021

I have downloaded the app, trying to signup but it is requesting for a six digit token sent to my email. I have resent the token several times without recieving the token in my mail and can not continue with the signup as a result. The banks say, click on signup, select bank and fill in your details but this doesn’t follow with instructions given by the banks in this regard.

OSARENREN OJOGHO NWENKE
October 28, 2021

Well done CBN. But I think there’s an issue. If someone transfer some e-NAIRA to my Wallet; I hope the person’s NAME will show in the transaction (credit) notification received on the App. Experimentally, I transferred some funds from my UBA to my Speed Wallet. I saw only transaction date and transaction ID. NAME of depositor is very important please.

Ben Iyoha
October 28, 2021

This app is disastrous… Can’t even recommend this to my enemy. The user interface vis also very horrible and the lapse in time to its responsiveness is pretty slow. This shouldn’t be the priority if the Government, they should be watchdogs rather than creators. Sad.

Joseph IKECHUKWU
October 28, 2021

I have severally clicked the Send or Resend Activation Link button but never received any email. Update 28th Oct 21 It seems to me that the developer of this app is not serious. I just updated the app but nothing changed. How long will I wait for the activation link to be sent to my BVN registered email. This is absurd.

Samson Enakpos
October 27, 2021

After three trials..I first to a error message saying first name don’t match. I tried again, an error message saying too many attempt using same bvn. I restarted the process and they told me registration successful and a email has been sent to my email address for activation..and they never asked me for email address during registration so I don’t know where or which email address they sent it to. Have checked all my emails. Where do we go from here.

Wealth Sunday
October 27, 2021

Honestly if there’s anything zero star I would love to give it out, I’ve never seen such an unfortunate experience in my life, during sign up registration there was no email address required as means of username but after registration and inputting your BVN trying to sign in it will require your email address as username which will be invalid when you try to log in. This app is useless to me

Adeoye Daniel
October 26, 2021

This application is 100% useless and not what we all expected, not everyone can sign up just because the BVN is saying too many attempt, secondly your customer care number is not going through any time i try to speak with customer care agent, and thirdly your organization said we should use the email link to make complain which alot have done but no reply from it all I guess this so called e-naira is a waste of time and waste of data.

David Daniel
October 26, 2021

I’ve been excited about this app, but this BVN not linked to email thing is a real hinderance and honestly it’s a major turn off. Please look into it, It seems almost everyone has the same complain. Most people registered their bank accounts with their emails, but the banks seem to not include it on the BVN details, going back to fix this is a serious problem. Because some of us have opened our accounts more than a decade ago and no longer live in the same state

To download the eNaira Speed Wallet on Google Play Store,
CLICK HERE.

To download the eNaira Speed Merchant Wallet on Google Play Store,
CLICK HERE.

To download the eNaira speed wallet on Apple Store
CLICK HERE.

To download the eNaira speed merchant wallet app on apple store
CLICK HERE.

To visit the eNaira website and get more information about the digital currency,
CLICK HERE

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