MTN app: Your 30GB ‘more data promo’ at N6k is a fraud — Customer
An MTN customer has cried out to QUICK LOAN ARENA how the communications giant just allegedly defrauded him of his N6,000 in the guise of a 30GB for 6k promo advertised in one of the short message service (SMS) of the giant telecom app.
The alleged victim, a post paid customer who does not want his name on print complained to this medium that he has been using his post paid line for over 10 years and has been dutifully patronising the telecom company.
He said on Saturday he saw the advert for 30GB at N6k sent to him in form of a SMS message and he jumped to it, not realizing it was going to be a tale of woe, fraud and pains.
He said after purchasing it, the data started flying like air and started being consumed very fast, and within 24 hours, at least 5GB has been been “used up” something which normally takes him about one week to use. In 44 hours, 10 GB of data has been allegedly used up. He told QUICK LOAN ARENA that he complained to MTN customer service but they said they can do nothing about it, that their system is down.
Then he decided to share data with some of his friends, which he normally does. To his dismay and chagrin, the network returned a message that he does not have active data! At this point, he still has almost 20GB of data left.
This morning he said he called MTN customer service again to report the situation and why he couldn’t share his data. Alas the customer service personnel told him it is because he was a post paid customer. The aggrieved customer said he has been buying and sharing data to prepaid and post paid customers alike before now uisng his post paid line. And wondered what has suddenly changed. However he added that the customer support staff of MTN could not provide any veritable reason.
Now the data is vanishing very fast and at the same time cannot share with anyone. We think this is unacceptable by MTN network. We saw screenshot of the sms messages, how the data got so low within a few days and how the MTN network sent a message that the customer doesn’t have data even when he had almost 18GB.
Some customers who also purchased different categories of MTN data within this period has also complained to QUICK LOAN ARENA about the speed at which the their data is been depleted. One of the customer, a lady who lives in Ikeja told us, I usually purchase N1,000 for 1.5GB for one month from MTN. And it always last for one month. However the one I purchased yesterday is just about 200MB left.. this is just less than 2 days. MTN is a fraud, they must do something to rectify this anomaly or data depletion.
SEE THE SMS MESSAGE ADVERTISING THE MTN MORE DATA PROMO BELOW:
Yello! You have N0.00 left from your monthly credit limit of N10000.00. Your personal top up bal. is N1332.48. MOD/App Recharge Bonus balance N400.00 expires 30-12-2021 13:48:42. Data Balance: Daily: 3.87MB; expires 26-12-2021. 2-day Plan: 94.45MB; expires 26-12-2021. Free incoming minutes: You have used 0.00 mins from your free incoming mins. You have 300.00 mins remaining, valid till 06-01-2022. MORE DATA! Get 30GB at N6000. Dial *131*402#. Val/30days.
See screenshots of the previous customer who purchased 30GB but cannot share data with anybody.