Zenith Bank Mobile App: Customers Say New Update Frustrating, Horrific

Zenith bank mobile app, according to the financial institution can transform your smartphone into a powerful banking tool. With it, you can manage your finances; make card settlements, transfer funds and make payments using QR (Quick Response codes). The bank claims with the app, you can make your life experiences simpler and stay in control.

Zenith Bank Mobile App: Customers Say New Update Frustrating, Horrific
Zenith Bank Mobile App: Customers Say New Update Frustrating, Horrific

How Zenith Bank Mobile App Serves Dual Functionality Purposes

The Zenith Bank Mobile App, according to the bank is a dual functionality app which bundles Mobile Banking and eaZymoney. Some of the accliamed features Of Zenith Bank Mobile App include:

  • 24/7 Livechat with our contact center ZenithDirect
  • Log POS, Web or ATM dispense errors.
  • Generate, share and save transaction receipts.
  • View Bill Payments history.
  • View transfer beneficiaries’ personal details.
  • View transaction mini-statement.
  • View all your accounts on your phone: Current, Savings, Domiciliary, Fixed Deposit etc.
  • App is locked to device preventing unauthorized use.
  • Validates NUBAN account numbers for error-free transfers.
  • Protected by two-factor authentication: Password and mobile PIN.
  • Pay bills directly from your bank account.

How To Register With Zenith Bank Mobile App

Zenith Bank Mobile App: Customers Say New Update Frustrating, Horrific
Zenith Bank Mobile App: Customers Say New Update Frustrating, Horrific

A user may register as either an Internet Banking user or a non-Internet Banking user. To register as internet banking user you will need your hardware token, your Internet banking PIN and the One Time Password generated from your token. A non-internet banking user would need her mobile number setup for alertz on her registered account to receive an SMS soft token

Internet Banking User

Enter your account number, (Ensure the Internet Banking user is selected).
Create a password (password is numeric and 6 digits, this will be used to log-in to the app).
Create a MOBILE PIN; Numeric and 4 digits ( which is an alternate means for consummating transactions).
You will be asked to enter your PIN + TOKEN (For authentication).
Once successful, the next page you will see is the LOGIN PAGE. To begin using the service, enter your account number registered and your password created during registration.

Non- Internet Banking User

Create a password (password is numeric and 6 digits, this will be used to log-in to the app)
Create a MOBILE PIN; Numeric and 4 digits ( which is the only means for a non-Internet Banking user to consummate transactions)
You will be After successful registration, you will be directed straight to the login page the next time you launch the app, Registration is done once only.

Zenith Bank Mobile App: User And Customer Feedback And Reviews

Henry Jr. Uzor
3 February 2022

What kind of problem is this? Since the last update, logging in has been a problem. I have even uninstalled the app & reinstalled it, same error problem. Honestly, if there’s ½star or even less, that’s what my rating would’ve been. For the many years I’ve been using the app, as well as the bank, I have had no problem so far. But it’s like, with the turn of the new year, y’all just went on and messed up the whole system. Even now I still have a #500 Glo recharge card that never got delivered.
716 people found this review helpful

Adewale Ajayi
11 January 2022

Its being frustrating!!! Seems you guys updated the app and since then, it has being a disappointment to the other. I can’t send statement to myself or any email at all. Can’t query history, it will return empty results. The bank services option of sending bank statement to third party keeps failing with error message “unable to retrieve transaction details”. This is so very much frustrating and annoying to say the least!!! Please fix this bug!!!
644 people found this review helpful

Chidiebube Nwankwo
10 May 2022

My experience with this app is frustrating. Most times and for the past 1 week I try to log into the app and it keeps telling me an error occurred despite no mistake in My details. The worst part is when you call customer care they tell you maybe you don’t have data or there’s no network where I am, WHAT NONSENSE!! Of cause I have data and network reception, then they tell you reinstall the app of restart your phone it still doesn’t work. For 1 week I can use the mobile app.
237 people found this review helpful

Buchi Samuel
7 May 2022

Worst Bank App ever!! It fails to deliver airtime, but never fails to debit the account. This has happened on several occasions. It also doesn’t track finances when you inwuire for your bank statement. I uninstalled the app out of frustration. If this is what Mobile banking is like, then it defeats the essence of it being convenient. It’s the worst experience. It deserves less than 1star.
52 people found this review helpful

Buchi Stein
4 January 2022
Can you guys please have an option for self airtime recharge just like every other bank. I don’t like that I have to input my number each time I want to recharge my phone. It would have been 5 stars but for this issue. You guys are good though, fastest banking I’ve ever seen. The way transfers go through is faster than speed of light.
237 people found this review helpful

akintayo ogunsanya
6 February 2022

This app has been 100% failing and frustrating in the last few days since I updated. One cannot log in because it keeps reporting error, try again later. I’ve got in touch with your people via Twitter but they offered no solution. Fix this quickly; it’s annoying. If it’s possible to give negative zero (-0) that’s what I would have given.
378 people found this review helpful

Ogundipe Favour
19 January 2022
Changed my phone and it’s been difficult launching the app. Went to the bank and I was told they were gonna fix it and up until now, I still can’t launch the app. It keeps saying “Error occured” and I keep receiving mail of successful logins but the app itself isn’t even opening or showing the dashboard. It’s so appalling and disheartening.

Do You Need Quick Or Emergency Cash From Reputable Loan Apps In Nigeria?

In need of an instant loan or an emergency cash loan in Nigeria? You can apply through any of the top loan apps in Nigeria and get funded under 3 hours, a few more hours or within 24 days. No hidden charges, no document needed, no collaterals needed with any of our list of reputable loan apps in Nigeria.

Instant Loan Apps In Nigeria In Minutes
 Instant Loan Apps In Nigeria Have Changed The Dynamics of The Loan Industry

There are many loan apps designed for urgent and emergency cash if you are a Nigerian and live in Nigeria.  An emergency cash loan is available for anyone who has an urgent financial obligation that cannot wait.

Reputable And Reliable Instant Loan Apps In Nigeria To Borrow From

Read AlsoTop 10 Best Urgent Loan Apps In Nigeria Without Collateral 2022

If you need a reputable and reliable instant loan app in Nigeria, you can apply for quick cash loans from other platforms apart from ALAT By Wema app. However if you are a business owner, you can apply for a bigger loan amounts from Lendigo platform. The funds can be used to grow and expand your business.

Read Also: Top 13 Best Accounting Software For Small Businesses In Nigeria

We should also add that if you are a Nigerian or non Nigerian but resident in United States (USA), you can apply for an emergency cash advance loan even if you have a poor or bad credit rating. Please ensure you avoid like a plague any of the following top 22 loan sharks in Nigeria. They are scam, fraudulent and fake loan apps in Nigeria.

If you are running a small or medium scale business in Nigeria and you need affordable and reliable accounting software to automate your financial processes, then this is for you: Top 13 Best Accounting Software For Small Businesses In Nigeria and you can contact these Top 8 Best Accounting Software Companies In Nigeria 2022 to implement it for you. They will also train your staff. The first on the list: Skytrend Consulting Ltd is specially recommended for you.

Please follow and like us:

You May Also Like

About the Author: Femi Adeoya

Mr Femi Adeoya is a Chartered Forensic Accountant and a Certified Fraud Examiner. He has over 20 years professional work experience in accounting, finance and business management processes. As an Accounting Software Expert, he has implemented and supervised accounting solution set up of over 50 small and medium businesses in Nigeria. As a passionate blogger, Mr Adeoya is an ardent writer and communicationist. He is the CEO of QUICK LOAN ARENA (quickloanarena.com), the number 1 loan apps review website in Nigeria. He is very passionate about the quick and instant loan industry in Nigeria and has written over 200 reviews on different loan apps and digital banks in Nigeria, USA, Canada and UK.

Leave a Reply

Your email address will not be published.